In case you are unable to pick up the call, the doctor will try again within 15-30 mins from the first call attempt. Doctors shall make 2 such attempts, post which the appointment shall be marked as incomplete. You can cancel and book a new appointment at any time via the HealthAssure platform.

Select your preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from first available doctor within just 4 minutes.

You can download the HealthAssure app both from the AppStore and the Google Play Store GOOGLE PLAY STORE LINK: https://play.google.com/store/apps/details?id=com.healthassure&hl=en_IN&gl=US APP STORE LINK: https://apps.apple.com/in/app/healthassure-good-life/id1397803100

a. If you face any technical issues while using the HealthAssure app, try clearing the cache or closing the app and logging in again. In case you’re using the website, try refreshing the website page and logging in again. b. If the issue still persists you can get in touch with us at 022-61676633 or drop an email at support@healthassure.in

Ideally, your login ID and password for your HealthAssure Account will be sent to you on your registered email ID within the next 48 hours. If you still have not received them please get in touch with us at- 022-61676633 or drop us an email on support@healthassure.in. Call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).

Log in to your HealthAssure account and Click on the Tele-Consultation Tab. Select the type of doctor you want to consult. For urgent requirements, you can click on ‘Consult Now’ and you will receive a call from the first available doctor maximum within 4 mins. You can also choose from the in-network doctors listed on the platform basis of preference of Language.

You can access or download the prescription by clicking on Tele Consultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

Step 1: Log in to the HealthAssure Website/ Mobile App. Step 2: Select Tele-Consultations Service and choose your preferred doctor's speciality Step 3: Select preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from a first available doctor within 4 minutes. Step 4: You will receive a call from the Doctor on your registered mobile number Step 5: The doctor will upload the prescription on your HealthAssure account post completion of the consultation. Step 6: You access and download your prescription by following these simple steps. Click on TeleConsultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download

You can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)

You can visit our website and under the plan section, you can find your suitable health plan to subscribe. We use Razor Pay Gateway to accept payment so you can make payment via UPI, Debit Card, Credit Card, Netbanking and Wallets.