HealthAssure
HealthAssureGood Life

Privacy Policy

At HealthAssure Website, accessible from www.healthassure.in, one of our main priorities is the privacy of our visitors. This Privacy Policy contains the types of information that are collected and recorded by HealthAssure Website, and how we use it.

Consent

By using the website, you consent to this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please do not use our website or services.

1. Why this Privacy Policy

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000, Regulation 4 of the SPI Rules, and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This policy states the types of information collected by HealthAssure Website, the purpose and means of collection, the modes of use, and the details regarding disclosure of such information to third parties.

2. Collection of Personal Information

Some of our services may require you to provide certain information to establish your identity. The information we collect may include:

  • Contact data: Email address, phone number, and mailing address
  • Demographic data: Gender, date of birth, pin code, and other demographic information
  • Usage data: Information about how you use our website and services
  • Insurance data: Insurance-related information as required for our services
  • Other voluntary information: Any other information you choose to provide voluntarily through our services

“Personal Information” refers to any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

“Sensitive Personal Data or Information” (as defined under the SPI Rules) includes:

  • Passwords
  • Financial information such as bank account or credit/debit card details
  • Physical, physiological, and mental health condition
  • Sexual orientation
  • Medical records and history
  • Biometric information
  • Any details relating to the above as provided to or received by HealthAssure for processing or storage
  • Information received under lawful contract or otherwise
  • Visitor details as provided at the time of registration or thereafter
  • Call data records

HealthAssure may use freely available public information without requiring your consent. For all other information, we will seek your express consent where required by applicable law.

3. Privacy Statements

3.1 All Users Note

3.1.1 Acceptance of Terms as Condition of Use

By using the HealthAssure website and services, you signify your acceptance of the terms of this Privacy Policy. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

3.1.2 Indicative List of Information in Schedule

An indicative list of the information that may be collected, stored, and processed by HealthAssure is set out in the schedule annexed to this Privacy Policy. The schedule is not exhaustive and may be updated from time to time.

3.1.3 Voluntary Information and Purposes of Use

All information sought by HealthAssure is voluntary. The information provided by you is used for purposes including, but not limited to:

  • Providing and improving our products and services
  • Commercial use and research
  • Sale of aggregated or anonymized data
  • Communication and correspondence with you
  • Completing transactions and fulfilling requests
  • Publishing information as required
  • Contacting you regarding new products, services, and offers
  • Seeking your feedback
  • Analyzing patterns and usage trends
  • Processing payments and financial transactions

3.1.4 Express Consent for Personal and Sensitive Data

HealthAssure will not collect, use, or disclose your Personal Information or Sensitive Personal Data or Information except with your express consent, unless required or permitted by applicable law.

3.1.5 No Control Over User-Posted Content

HealthAssure has no control over the content that users post on the website. We are not responsible for the accuracy, integrity, or quality of user-generated content. Users post such content at their own risk.

3.1.6 User Responsibility for Information Accuracy

You are responsible for ensuring the accuracy and completeness of the information you provide. To update, correct, or delete your information, please contact us at hello@healthassure.com.

3.1.7 Account Cancellation and Data Retention

If you wish to cancel your account, please contact us at support@healthassure.com. Your data will be retained while your account remains active and in accordance with our data retention policies and applicable law.

3.1.8 Opt-Out of Promotional Emails

You may opt out of receiving promotional and marketing emails by contacting us at support@healthassure.com. Please note that you may still receive transactional and service-related communications necessary for the operation of your account.

3.1.9 Credit Card and Payment Processing

Credit card and other payment processing are conducted through secure, industry-standard payment gateways. HealthAssure does not store your complete credit card details on our servers. Payment information is transmitted and processed in accordance with applicable security standards.

3.1.10 Automatic Collection of Technical Information

We automatically collect certain technical information including your URL, IP address, browser type and version, and other similar data. This information is used for system administration and to improve our services. Such information is not shared with third parties except as required by law.

3.1.11 Cookies

HealthAssure uses temporary cookies to enhance your browsing experience. You may disable cookies through your browser settings; however, doing so may limit certain functionalities of the website.

3.1.12 Limited Access and Registration Requirements

You may access limited sections of the website without creating an account. Full registration requires you to provide your name, email address, country, phone number, and password. Additional information may be required based on the services you use.

3.1.13 No Control Over Linked Third-Party Sites

The website may contain links to third-party websites. HealthAssure has no control over the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

3.1.14 User Communications Are Not HealthAssure Representations

Communications, content, and information posted by users on the website do not represent the views, opinions, or positions of HealthAssure. We are not responsible for user-generated content and disclaim any liability arising therefrom.

3.1.15 No Information from External Sources

HealthAssure does not collect information about you from external sources, except as may be required for the registration process or as permitted by law.

3.1.16 Strict No-Spam Policy

HealthAssure maintains a strict no-spam policy. We do not send unsolicited commercial communications. All marketing communications are sent only to users who have opted in or who have an existing relationship with us.

3.1.17 Best International Security Practices

HealthAssure implements best international security practices to protect your Personal Information and Sensitive Personal Data or Information from unauthorized access, alteration, disclosure, or destruction.

3.1.18 Comprehensive Information Security Programme

HealthAssure has implemented a comprehensive information security programme that includes technical, physical, and administrative safeguards to protect your data in accordance with applicable regulations.

3.1.19 Disclosure Only as Required by Law

HealthAssure will disclose your information only as required by applicable law, legal process, or governmental request, or when necessary to protect our rights, your safety, or the safety of others.

4. Confidentiality and Security

  1. Electronic form storage: Your Personal Information and Sensitive Personal Data or Information is stored in electronic form. We employ appropriate technical and organizational measures to protect such data.
  2. Password responsibility: You are responsible for maintaining the confidentiality of your password and account credentials. Do not share your password with any third party.
  3. Need-to-know access: Access to your information is restricted to authorized personnel on a need-to-know basis for the purpose of providing our services.
  4. Doctor record access: Doctors and healthcare providers may access only such records as are necessary for providing medical services to you, in accordance with their professional obligations and applicable law.
  5. Patient record access: Patients may access their own records in accordance with our data access policies and applicable law.
  6. Third-party breaches: HealthAssure is not responsible for security breaches occurring on third-party systems, including but not limited to payment gateways, diagnostic centres, or other service providers with whom we share information for service delivery.

5. Collection, Use, Storage and Transfer

The collection of information is dependent on the technical parameters and design of the system. HealthAssure is not responsible for the authenticity of the information provided by you. You are responsible for ensuring the security of your account and for all activities that occur under your account. Providing false, inaccurate, or misleading information may lead to termination of your account and denial of services.

By using our services, you authorize HealthAssure to collect electronic reports and other relevant information from diagnostic centres and healthcare providers as necessary for the provision of our services. Such information will be collected, stored, and transferred in accordance with this Privacy Policy and applicable law.

6. Cancellation and Refund Policy

HealthAssure reserves the right to reschedule or cancel appointments as necessary. Users may reschedule appointments within 15 days of the original appointment date, subject to availability and the terms of the service.

No refund will be processed after 15 days from the date of transaction or appointment booking. For refund requests made within 15 days in writing, HealthAssure will process the refund minus administrative charges of INR 150. The refund will be credited to your account within 30 days from the date of approval.

For payments made in cash, refunds will be processed via NEFT or Cheque as per HealthAssure's discretion. HealthAssure reserves the right to refuse service and refund requests in cases of suspected fraud, abuse, or violation of our terms and conditions.