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We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!
Yes. HealthAssure offers a variety of plans which includes Insurance products.
1. As soon as you buy a product you will receive a payment confirmation email. 2. Your login ID and password for your HealthAssure Account will be sent to you on your registered email ID within the next 48 hours. 3. You can start using all the services provided under your plan as soon as you log in to your account 4. If you have any difficulty activating your account, you can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)
Outpatient Department (OPD) refers to any health-related issue that doesn’t require you to get admitted to a hospital. For eg: Doctor consultations for, Diagnostic tests, Body X-rays.
Your report will be sent to you along with your policy document, still, if you have any queries, you may connect with the customer support desk.
GP Consultant Specialist Consultation Home Care Diagnostic Packages / Individual Tests Tele-Doc/Doctor Coach Consultation Vaccination E-Pharmacy Consumer Offers
No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.
Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.
Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.
Log in to your HealthAssure account and Click on the Tele-Consultation Tab. Select the type of doctor you want to consult. For urgent requirements, you can click on ‘Consult Now’ and you will receive a call from the first available doctor maximum within 4 mins. You can also choose from the in-network doctors listed on the platform basis of preference of Language.
You can access or download the prescription by clicking on Tele Consultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download
Step 1: Log in to the HealthAssure Website/ Mobile App. Step 2: Select Tele-Consultations Service and choose your preferred doctor's speciality Step 3: Select preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from a first available doctor within 4 minutes. Step 4: You will receive a call from the Doctor on your registered mobile number Step 5: The doctor will upload the prescription on your HealthAssure account post completion of the consultation. Step 6: You access and download your prescription by following these simple steps. Click on TeleConsultation ii. Go to Records iii. Select Doctor Name iv. Go to Advice and download
You can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call centre is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)
You can visit our website and under the plan section, you can find your suitable health plan to subscribe. We use Razor Pay Gateway to accept payment so you can make payment via UPI, Debit Card, Credit Card, Netbanking and Wallets.
Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.
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