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We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!
In case you are unable to pick up the call, the doctor will try again within 15-30 mins from the first call attempt. Doctors shall make 2 such attempts, post which the appointment shall be marked as incomplete. You can cancel and book a new appointment at any time via the HealthAssure platform.
Select your preferred in-network doctors available on the HealthAssure The platform for a call back within 2.5 hours or request a call back from first available doctor within just 4 minutes.
You can download the HealthAssure app both from the AppStore and the Google Play Store GOOGLE PLAY STORE LINK: https://play.google.com/store/apps/details?id=com.healthassure&hl=en_IN&gl=US APP STORE LINK: https://apps.apple.com/in/app/healthassure-good-life/id1397803100
a. If you face any technical issues while using the HealthAssure app, try clearing the cache or closing the app and logging in again. In case you’re using the website, try refreshing the website page and logging in again. b. If the issue still persists you can get in touch with us at 022-61676633 or drop an email at support@healthassure.in
Ideally, your login ID and password for your HealthAssure Account will be sent to you on your registered email ID within the next 48 hours. If you still have not received them please get in touch with us at- 022-61676633 or drop us an email on support@healthassure.in. Call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).
No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.
Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.
Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.
You will receive the reimbursement via UPI and Bank Transfer once you will upload the bill. You can submit your details on the app to get reimbursement, It may take 24 to 48 hours to reflect the amount in your bank account.
You can book face-to-face appointments via the HealthAssure mobile app.
You will be able to get the discount during your medicines order via the HealthAssure mobile app.
You can check all of HealthAssure’s hospitals and diagnostic centres using this link:- https://live.healthassure.in/products/Provider/Search_Provider
Once you will subscribe to the health plan, You will get a diagnostic wallet in the mobile app and you will be able to book your required diagnostic test using your diagnostic wallet balance.
Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.
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