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We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!
Yes. HealthAssure offers a variety of plans which includes Insurance products.
1. As soon as you buy a product you will receive a payment confirmation email. 2. Your login ID and password for your HealthAssure Account will be sent to you on your registered email ID within the next 48 hours. 3. You can start using all the services provided under your plan as soon as you log in to your account 4. If you have any difficulty activating your account, you can either call us on our customer care number- 022-61676633 or drop us an email at support@healthassure.in. The call center is available from 8:30 am to 8:00 pm, Mon-Sat (excluding Bank Holidays)
Outpatient Department (OPD) refers to any health-related issue that doesn’t require you to get admitted to a hospital. For eg: Doctor consultations for, Diagnostic tests, Body X-rays.
Your report will be sent to you along with your policy document, still, if you have any queries, you may connect with the customer support desk.
GP Consultant Specialist Consultation Home Care Diagnostic Packages / Individual Tests Tele-Doc/Doctor Coach Consultation Vaccination E-Pharmacy Consumer Offers
No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.
Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.
Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.
You will receive the reimbursement via UPI and Bank Transfer once you will upload the bill. You can submit your details on the app to get reimbursement, It may take 24 to 48 hours to reflect the amount in your bank account.
You can book face-to-face appointments via the HealthAssure mobile app.
You will be able to get the discount during your medicines order via the HealthAssure mobile app.
You can check all of HealthAssure’s hospitals and diagnostic centres using this link:- https://live.healthassure.in/products/Provider/Search_Provider
Once you will subscribe to the health plan, You will get a diagnostic wallet in the mobile app and you will be able to book your required diagnostic test using your diagnostic wallet balance.
Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.
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