🎉 Holi Offer: Get up to 25% off on medicines, up to 80% off on health products & more. Avail Now
Customer FAQS

Frequently Asked Questions

We are always here to answer any of your questions or address any concerns or doubts you may have. Browse through some of the most commonly asked questions, or reach out to us!

Customer FAQS

General Questions

For how many members can I avail of the HealthAssure benefits

A single member can benefit from the AssureOne plan. Our monthly plans cover up to 4 members. However, you may increase the member's limit by paying an extra premium.

How many specialist doctors do HealthAssure has and how can I access it?

HealthAssure has doctors for more than 15+ specialities and all doctors are highly experienced. It just takes 4 minutes to connect with a doctor through the HealthAssure mobile app.

What is HealthAssure?

HealthAssure is India’s leading healthcare organisation and was founded in 2011 by Varun Gera. Since then Healthassure has served more than 2 Million customers with quality and affordable OPD healthcare. We are dedicated to building a health ecosystem for everyone using our network of 6700+ primary care centres across 1200+ cities across India.

Customer FAQS

Pricing Questions

Does the customer need to pay any additional OPD/ Consultation charges when booking an appointment, during the validity of his/ her plan?

No, there are no additional OPD/Consultation charges when booking an appointment. It is completely cashless.

Is premium OPD care affordable too?

Yes, it is carefully curated to be dynamic, effective, responsive and affordable as well.

What is the Cancellation/Refund Policy?

Plans once purchased cannot be cancelled or refunded. However, users are entitled to 7 days of Free Look Period from the date of payment, within which the plan can be cancelled (provided no booking is made within the Free Look Period). Refunds will be credited within 5-6 business days.

Customer FAQS

How To Questions

How will I receive the reimbursement on doctor's visit?

You will receive the reimbursement via UPI and Bank Transfer once you will upload the bill. You can submit your details on the app to get reimbursement, It may take 24 to 48 hours to reflect the amount in your bank account.

How to avail face-to-face consultation?

You can book face-to-face appointments via the HealthAssure mobile app.

How will I avail discount on medicines and how much time will it get delivered?

You will be able to get the discount during your medicines order via the HealthAssure mobile app.

How can I check HealthAssure’s hospitals and diagnostic centres at my location?

You can check all of HealthAssure’s hospitals and diagnostic centres using this link:- https://live.healthassure.in/products/Provider/Search_Provider

How will I book diagnostic tests?

Once you will subscribe to the health plan, You will get a diagnostic wallet in the mobile app and you will be able to book your required diagnostic test using your diagnostic wallet balance.

GET IN TOUCH

Have other Questions?

Please reach out to us! Download the app to get clarifications via AssureOne, or click below to get in touch.

CONTACT US